Shipping Policy
Welcome to pausnop! We strive to provide the best service for our customers. Below is the information regarding our shipping policy.
1. Order Processing
Order Processing Time: All orders are processed within 1-2 business days from the time they are placed. Orders are not processed on weekends and holidays.
Order Confirmation: After placing your order, you will receive an email confirmation with order details and shipping information.
2. Shipping Options and Costs
Standard Shipping: Delivery takes 14-30 business days, by airmail with tracking number. The fixed shipping cost is 14.95 euros or USD.
Free Standard Shipping: Delivery takes 14-30 business days, by airmail with tracking number. Free standard shipping for orders over 50 euros or USD.
Expedited Shipping: Delivery takes 3-7 business days. Services such as FedEx, DHL, and UPS are used. The cost of expedited shipping is 50 euros or USD.
3. International Shipping
We offer international shipping to most countries. Shipping costs and delivery times vary depending on the destination country.
Customs Duties and Taxes: International orders may be subject to customs duties and taxes, which are paid by the customer.
4. Order Tracking
After your order is shipped, you will receive an email with tracking information and a link to the carrier’s website.
You can track the status of your order on our website in the “My Orders” section.
5. Order Changes and Cancellations
Order Changes: If you want to change your order, please contact our customer support as soon as possible. We will do our best to make changes before the order is shipped.
Order Cancellations: Orders can be canceled before they are shipped. Please contact our customer support to cancel the order.
6. Shipping Issues
Damages During Shipping: If your order arrives damaged, please contact us within 48 hours of receiving the item. We will replace the damaged item or issue a refund.
Shipping Problems: If your order does not arrive within the expected time, please contact our customer support to resolve the issue.
7. Contact Information
If you have any questions or need assistance, please contact our customer support:
Email: order@pausnop.com
Phone: +370 632 54757
Business Hours: Monday – Friday, 9:00 AM – 20:00 PM., Saturday,
9:00 AM – 18:00 PM (GMT+3).
Address: 06331, Vilnius, S.Neris 87-41., Lithuania